Frequently asked questions

Everything you need to know about dealing with FX Paymaster. Find the answers to your questions below.

Our most popular FAQ

IS FX PAYMASTER RIGHT FOR YOUR BUSINESS?

FX Paymaster’s online payment platform lets you make and receive foreign payments as easily as you do locally.

Our rates and fees are 100% fair & transparent – which means you’ll never pay more than you should to transfer funds. You can use it to pay invoices, buy stock, pay employees or make foreign investments.

BANKS ARE AVERAGE, WE ARE AWESOME!

If you’re dealing directly with a bank to transfer money, then chances are you’re overpaying. It’s not uncommon for banks to add 2 – 3 % onto the exchange rate and charge between R500 – R1,200 in transfer fees.

At 0.5% and R 250, our charges are significantly better than this. Check out our Fees & Charges below.

OUR FEES AND CHARHES

At FX Paymaster, there are no hidden fees or surprises! Our fees are completely transparent.

We’re outperforming local banks because we’re the only FX provider to offer fixed dealing margins at such a competitive level. For business clients we’ve fixed our dealing margin at 0.5% from market and only charge R250 per payment to transfer your funds abroad. That’s better than all the big banks. If you’re paying more than this to transfer funds, then It’s time to join FX Paymaster.

WHAT IS A DEMO TO LIVE ACCOUNT?

A Demo to Live Account is a free trial account which allows you to explore our platform without the commitment or obligation of signing up. It’s a great way for new customers to learn about online payments and compare our pricing against the bank. We use live exchange rates which include our fixed margin.   

How does FX Paymaster compare to leading banks?

US$ 15,000 would cost you:

FX PayMaster      
R 216,124
Standard Bank      
R 217,762
FNB      
R 219,337
Absa      
R 218,379
Nedbank      
R 221,004

We regularly check all the South African banks to ensure our exchange rates are better. These exchange rates were obtained online at 11:30 on Friday 26th of April 2019.

get in touch

general – FAQ

Is FX Paymaster right for me?

FX Paymaster’s online payment platform lets you make and receive foreign payments as easily as you do locally. Our rates and fees are 100% fair & transparent – which means you’ll never pay more than you should to transfer funds. You can use it to pay invoices, buy stock, pay employees or make foreign investments.

You can also use our online payment platform to make personal foreign exchange transfers, however you’ll need to create a separate personal account to do so.

Is FX Paymaster regulated?

FX Paymaster is an authorised Financial Services Provider (FSP – 46213) regulated by the Financial Services Board (FSB) and a Primary Accountable Institution registered with the Financial Intelligence Centre Act, under reference number AI/151126/00009. We comply fully with the FSCA regulations and South African Reserve bank exchange controls.

How do I book deals with FX Paymaster?

You can only transfer currency through FX Paymaster if you are a registered customer. Once your account is up and running, you can secure currency over the phone by calling through to our dealing room or online using our easy to use online payment platform.

Who are your banking partners?

FX Paymaster is an Authorised & Regulated Intermediary service provider, we sit between the client and the bank. We are never primary to any transactions which means that our clients never pay us directly. When settling transactions, you will only ever transfer funds into your own account at one of dedicated partner banks. (Mercantile Bank or Investec Bank)

opening a demo account – FAQ

What is a Demo to Live Account?

A Demo to Live account is a free trial account which allows you to explore our platform without the commitment or obligation of signing up.

It’s a great way for new customers to learn about online payments and compare our pricing against the bank. 

You can create a Demo Account online in less than 20 sec, its completely free and there’s no obligation to convert your account to a Live Payment Account.   

Is a Demo Account limited in any way?

Much of the functionality of the live platform features in the Demo Account, there are a few differences to be aware of.

  • Your free Demo Account will give you access to our platform where you can “view” and explore the functionality available to account holders.

  • You will be able to request exchange rates in order to compare our pricing with your bank however you will not be able to transact until you have upgraded to a Live Payment Account.

Will I have to pay anything to open a Demo or Live Payment Account?

No, opening an account is completely free and there’s no obligation to make a transfer. The Demo Account is a great way to explore our platform and compare our pricing to your bank. When you are ready, you can convert your Demo Account into a Live Payment Account by completing your online profile.

When we activate your Live Payment Account, we’ll open a free bank account in your name at our partner bank. You’ll use this account to settle any transactions you book online.    

Are the FX Rates the same for both Demo and Live Accounts?

Yes, we use live exchange rates in the platform. The rates published are actual dealing prices, available to all FX Paymaster Business clients. Our business customers enjoy a fixed margin of 0.5% and only pay R 250 to transfer funds abroad. 

Can I open more than one Demo Account?

No, your Demo Account is linked to a company profile using your business registration number. Therefore, we can only register one Demo Account per entity. If you have created a Demo Account in error or would like to amend any of the Business information or User Profile details, please contact us on info@fxpaymaster.com.

opening a live account – FAQ

How do I convert to a Live Payment Account?

You can convert your Demo Account to a Live Payment Account at any stage by clicking on the ‘Profile’ icon on the dashboard and following the steps required to complete the sign-up process.

Completing your online profile is really straightforward and only takes about 10 minutes. To activate your account, we will need to verify your identity and may need to confirm some additional details with you.

open a free live account online
What information is required to open a Live Payment Account?

When you open a bank account, you usually need to provide documents to verify details about yourself and your business. FX Paymaster is no different. Your Live Payment Account is linked to a physical settlement account for your business. Here’s what we need to verify your business & activate your Live account:

  • Tell us about your business – You’ll need to share details like your business registration, where you’re located, the industry you’re in, any online presence, and the name, date of birth, and country of residence for all legal business owners and directors.

  • Tell us about the Directors & Shareholders of the company – As the admin of this account, we need your personal details and your role in the business. If you’re not the director or owner of the company, you may need to include additional information.

  • ID Copies for all Directors and Shareholders (over 10% shareholding)

  • Proof of address (not older than 3 months) for 1 Director and all shareholders (over 10% shareholding)

  • A Selfie – for the 1 Director that has given us Proof of Address

  • Proof of address for the company

Verification is how we keep your business’s money safe and comply with financial regulations. We do everything we can to make it quick, painless, and completely online.

open a free live account online
What happens once I have completed my online profile?

Once you’ve completed your profile and uploaded your FICA, our team will review your application. We then run the information through online verification software and submit everything to the bank for processing.

It usually takes around 24hrs to open your business account, but it may take a bit longer if we’re experiencing high demand.

How will FX Paymaster verify my details?

FX Paymaster is committed to maintaining the highest standards of Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance. Due to the nature of the service we provide; it is necessary for us to verify the company and director’s/owner’s information. For speed and convenience, we use 3rd party data verification services to authenticate client information.

pricing – FAQ

How does FX Paymaster's pricing compare to banks?

When banks transfer money, they add a margin of 2 – 3% on top of the rate (sometimes more). Banks rarely disclose their margins to customers, so you have no idea how much they’re over charging you by. By hiding their charges in the exchange rate offered, banks make huge profits at your expense, and you’re none the wiser.

Unlike banks we offer fixed pricing that’s 100% fair & transparent. Our business customers enjoy a fixed margin of 0.5% and only pay R 250 to transfer funds abroad.

Now that you understand how things work and know what to look for, you can use our Demo Account to compare our pricing with your bank.

What do you mean by Fixed fees for business payments?

Our business customers enjoy a fixed margin of 0.5% and only pay R 250 to transfer funds abroad. We’ve standardised our pricing because we believe in fair and transparent pricing, a first for the industry. 

If you’re new to online payments and want to compare our pricing to your bank, you can use our handy online currency converter or open a free Demo Account.

payments – FAQ

How do I pay for my transfer?

To pay for your currency you’ll need to make a local bank transfer to the new bank account we open for you. You will always fund your own account; we will never handle your money directly.

Do I need to pay for my transfer immediately?

Your settlement date depends on how your deal was booked. Spot deals need to be settled within two working days. If you need to make a payment faster, we can arrange a same day or next day value payment. In either case, the bank will not release your payment until the deal has been settled. To make a same day payment, you will need to have your cleared funds with us by 12:00

How long will it take for my funds to arrive?

Your payment should arrive within 24 hrs. Your beneficiary might not be able to access the money right away as their bank might take some time to clear the funds for them.

How will I know when my funds have been sent?

We will send you the SWIFT confirmation for the payment.

What happens if my funds don’t arrive?

It doesn’t happen often, but if your funds don’t arrive within the expected timescale, then let us know as soon as possible so that we can set up an investigation with the bank. We will continue to liaise with the bank until the issue has been resolved and the beneficiary has received the funds, and we promise to keep you informed every step of the way.

transfer money online – FAQ

Can I make international payments online?

Yes, you can. Once registered, we’ll give you access to our easy to use online platform where you can view live rates, book deals, manage beneficiaries and make payments all in one place. Your margin and transaction costs are fixed upfront, so you know exactly what you are paying every time you make a payment.

How easy is it to make payments online?

We don’t do complicated systems. Our online platform was designed with a single purpose in mind, to allow our clients to make overseas payments faster, cheaper and easier than ever before!

Bank systems are complicated and expensive, when you throw in exchange control regulations and the banks complicated payment forms – it’s easy see why our platform is so much better.

Can I manage my beneficiaries online?

Yes, enter the beneficiary details online for the person or company you want to pay, upload your supporting docs and we’ll handle the rest. Our system will automatically save your beneficiary details so you can make repeat payments quickly and easily in the future.